Planning the Path to AI: How HPE Is Preparing to Save 10,000 Hours Weekly Using View

Overview

HPE sales teams work with one of the most complex product ecosystems in the industry. Every configuration—servers, storage, networking, and compute—requires navigating extensive documentation and technical dependencies. This research process can slow down quoting and add friction for both internal teams and partners.

To explore a more efficient path forward, HPE partnered with View to pilot an AI-powered assistant directly inside their Partner Portal. This assistant, powered by View’s retrieval-augmented generation (RAG) platform, gives sales teams the ability to ask configuration questions in plain English and instantly receive accurate, context-rich answers.

Early results from the proof of concept show meaningful reductions in time spent searching through documents. As adoption expands, the new workflow is positioned to save HPE sales reps thousands of hours weekly, modernizing one of the most essential parts of their sales process.

The Challenge

HPE’s Partner Portal—One Config Advanced (OCA)—is the backbone of how sales engineers and partners explore, configure, and price systems. But with thousands of PDFs, spec sheets, and reference documents, finding the right information often requires deep product knowledge and careful manual search.

This challenge becomes even more difficult when:

• multiple product generations exist side-by-side,

• spec sheets include nuanced differences,

• configuration rules change based on region or product family, and

• sales teams must validate details quickly while working with customers.

HPE sought a way to streamline this process without rebuilding their core tools or moving sensitive documentation outside the enterprise.

The Solution: A Conversational Assistant Inside the Partner Portal

HPE used View’s simple, behind-the-firewall API to embed a conversational AI assistant directly into the OCA interface. This allowed teams to transform static documentation into an interactive knowledge layer—without altering the existing workflow.

Sales reps can now open a side panel, type a question in natural language, and instantly receive answers grounded in HPE’s verified technical documents.

“AI Retrieval-Augmented Generation (RAG) has quickly matured into a transformative capability for enterprises. View IO elevates this even further — allowing us to rapidly ingest and unify diverse documents into a comprehensive AI-powered knowledge base. The interface is intuitive, and the platform gives us flexible, fine-tuned control over RAG parameters. With View IO, building an enterprise-grade AI RAG proof-of-concept isn’t months away — we were able to stand one up in days.”
— Sam Morgan, Senior Systems Architect, HPE

This pilot demonstrated how AI could reduce friction in the quoting process while keeping all data and inference securely inside HPE’s environment.

Early Results and Expected Impact

While still in the early stages of deployment, the pilot has already shown strong indicators of impact:

• Significant reductions in time spent searching product documentation

• Faster validation of technical details, reducing quoting bottlenecks

• Improved accuracy thanks to cited, document-grounded answers

• A clear path toward thousands of hours saved weekly as adoption scales

Based on current usage patterns and workflow modeling, the assistant is expected to save over 10,000 hours weekly once fully rolled out across HPE’s global sales and partner ecosystem.

See the Experience in Action

🎥 Watch the video:
How HPE is transforming its quoting workflow with View.

The video demonstrates how the assistant works inside the OCA interface:

• Ask configuration questions conversationally

• Compare product generations and component options

• Get instantly cited answers from trusted internal sources

• Update configurations directly within the portal

No new app. No workflow disruptions. Just instant expertise where sales teams already work.

Conclusion

This collaboration highlights how enterprises like HPE are beginning the transition from document-heavy research to conversational, AI-driven knowledge workflows. With early results already reducing friction and speeding up quoting, the broader rollout is positioned to deliver major efficiency gains across thousands of users.

View provides the secure, on-premises AI foundation that makes deployments like this possible—turning decades of documentation into a fast, reliable, conversational experience.

Stop searching. Start knowing.
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